Frequently Asked Questions (FAQ)

Welcome to Fazal Sweets! Here you’ll find answers to common questions from our customers. If you don’t see your question answered, please contact us directly.

1. Do you sell sweets online?

Currently, our website is portfolio-based only. You can browse products online, but all purchases are made directly at our physical branches.

2. Where are your branches located?

Lal Khoo Bazar, Mochi Gate, Walled City of Lahore
Sanda Rd, National Town, Lahore
142 Allama Iqbal Road, Lahore
Maulana Shaukat Ali Road, Block D, Faisal Town
LOS Stop, Ferozpur Road, Shadman 1
122 G.T. Rd, Opp. Telephone Exchange, Baghbanpura
Akbar Rd, Chah Miran, Lahore
Jehangir Rd, Fatehgarh, Lahore
Chah Meera Rd, Dhobhi Ghat, Lahore
Office: 27/B Kacha Jail Road, Lahore

3. What are your branch hours?

All branches are open from Monday to Sunday, 9:00 AM – 9:00 PM. Some may vary slightly—please contact your local branch to confirm.

4. Are you planning to open branches outside Lahore?

Yes! Expansion plans are underway. Stay tuned on our website and social media for updates.

5. What types of products do you offer?

Traditional Sweets: Cham Cham, Kaju Katli, Barfi, Gulab Jamun, Moti Choor, and more
Bakery Items: Nan Khatai, Cakes, Brownies, Pastries, Biscuits, Rusk, and Breads

6. Are your sweets and bakery items fresh?

Yes, all items are prepared fresh daily using traditional recipes and quality ingredients.

7. Can I place bulk or custom orders for events?

Yes! We cater to weddings, corporate events, and special occasions. Contact your nearest branch in advance.

8. How do I order from Fazal Sweets?

All orders are currently made in person at our branches. For custom orders, visit or call your nearest branch.

9. What payment methods are accepted?

Cash is accepted at all branches
Some branches may support digital payments (e.g., JazzCash, EasyPaisa)

10. Do you offer delivery services?

No, we do not currently offer home delivery. Please visit any of our branches to purchase products.

11. Are your products suitable for gifting?

Absolutely! We offer gift boxes and custom assortments for festivals, birthdays, and special occasions.

12. How can I contact customer support?

📞 Phone/WhatsApp: 03168885060
📧 Email: fazalsweetspk@gmail.com
📍 Visit any branch for in-person support

13. Do you have any promotions or seasonal offers?

Yes! We offer seasonal discounts and promotions. Follow us on social media or visit a branch to learn more.

14. Are there any allergen warnings for your products?

Many items contain nuts, dairy, and gluten. Please ask our staff before purchasing if you have allergies.