Privacy Policy

Fazal Sweets operates this store and website (https://fazalsweets.com), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Fazal Sweets is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

• Contact details: name, billing and shipping address, phone number, email address
• Financial information: credit/debit card details, payment confirmations
• Account information (if applicable): username, password, preferences
• Transaction information: items you view, add to cart, wishlist, or purchase
• Communications: customer support messages
• Device information: IP address, browser, network details
• Usage information: interactions with our website, history

Personal Information Sources

• Directly from you: placing orders, creating an account, contacting us
• Automatically: via cookies and website analytics
• From service providers: such as Shopify

How We Use Your Personal Information

• Provide and improve the Services (order processing, shipping, returns)
• Marketing (promotions via email/SMS unless opted out)
• Security and fraud prevention
• Customer communication (confirmations, support)
• Legal obligations and policy enforcement

How We Disclose Personal Information

• Vendors and service providers: payments, delivery, support
• Marketing partners (with opt-out options)
• Legal authorities (if required by law)
• Business transfers (e.g., merger, acquisition, restructuring)

Third-Party Links

Our website may contain links to third-party websites. Please review their privacy policies before submitting your data. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for children under 18. If we learn we have collected data from a child, we will delete it immediately. Please contact us if you believe your child has submitted data.

Security and Retention

We use reasonable security measures but cannot guarantee 100% safety. Avoid sending sensitive data over insecure channels. We retain your information only as long as necessary to fulfill the purposes outlined here or as required by law.

Your Rights and Choices

• Access the personal information we hold about you
• Request correction or deletion
• Opt-out of marketing communications anytime

We may verify your identity before fulfilling such requests.

Complaints

If you have concerns about how we handle your data, please contact us directly using the details below.

International Transfers

Shopify hosts our store, so your data may be processed outside Pakistan. Shopify uses security and compliance measures to safeguard your data.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.